projects
Strategic Planning
New Concept Stores - Development of Neighbours including offer, merchandising and staffing standards
Menu Development - Research, testing and implementation of the food components for Neighbours
Assortment Planning - Development of offer, tactics and marketing for the Neighbours and Neighbours Coffee stores - convenience, foodservice and Guest services
Program Development
Team Up & Win - An incentive and recognition program for store staff to improve execution
Fast & Friendly - The Guest Service program designed to deliver differentiated service
Training & Development - Led the national team at Petro-Canada for Recruiting and Training of store and field personnel across the network
Brilliant at the Basics - Designed to improve store-level execution and site standards
National Contract Negotiation and Implementation - Brinks, Cintas, Federated Insurance, Waste Management, foodservice products
Foodservice Program Design
Neighbours Foodservice Offer - breakfast, snack and lunch offerings. Fresh-to-Go packaged food offer
Neighbours Coffee - Freshly Brewed, specialty, frozen prepared and drive-thru programs
Sizzli - breakfast sandwich at Wawa with QSR quality, a cornerstone for their morning offer
Wawa Hoagies - including the Shorti Hoagie and Classic Hoagie programs
Underdog Express - self-serve, packaged program
Cook/Chill - bringing Restaurant Quality products to a c-store
Project Implementation
Quick Serve Restaurant - Store selection, installation and training for 70+ Taco Bell Express kiosks and 16 Pizza Hut Express kiosks in Wawa stores
Category Management - Development of the Category Plans for Wawa Foodservice, Deli and Fresh Foods (1989 to 1997) and Neighbours Convenience, Coffee and Fresh Food plans
Marketing - Development of the Marketing Plan and execution for the Neighbours stores, and the specific categories needed to differentiate and succeed in the Canadian Market
Current client list and projects available upon request